I would like to warn you about the 1001-Modellbau online-shop at
http://www.1001modellbau.de/ - I am very unhappy with them.
I ordered two sheets of decals and some paint (18 EUR) in November and received about a dozen mails, but no item or money refund yet:
19.11.13 - payment sent via bank transfer
Automated emails I received from 1001:
22.11.13 - payment received
25.11.13 - order was processed
30.11.13 - items will be shipped soon
27.12.13 - item not in stock, but will be shipped within a week
08.01.14 - voucher (5 EUR) for the next order
09.01.14 - order was processed
10.01.14 - items were shipped
16.01.14 - items will be shipped soon
04.02.14 - order has been cancelled
So, still no deck decals after 3 months and no cash refunded
Why should I want to use a voucher on my 'next order' if the first order didn't work??
Oh yeah; their hotline only says "please send an email".... that is not really customer friendly.
I had an issue with Skytrex a couple of weeks ago and they sent me a replacement within 2 days (GB to AUT) after the complaint!!!
I would like to warn you about the 1001-Modellbau online-shop at http://www.1001modellbau.de/ - I am very unhappy with them.
I ordered two sheets of decals and some paint (18 EUR) in November and received about a dozen mails, but no item or money refund yet:
19.11.13 - payment sent via bank transfer
Automated emails I received from 1001:
22.11.13 - payment received
25.11.13 - order was processed
30.11.13 - items will be shipped soon
27.12.13 - item not in stock, but will be shipped within a week
08.01.14 - voucher (5 EUR) for the next order
09.01.14 - order was processed
10.01.14 - items were shipped
16.01.14 - items will be shipped soon
04.02.14 - order has been cancelled
So, still no deck decals after 3 months and no cash refunded :Tirade:
Why should I want to use a voucher on my 'next order' if the first order didn't work??
Oh yeah; their hotline only says "please send an email".... that is not really customer friendly.
I had an issue with Skytrex a couple of weeks ago and they sent me a replacement within 2 days (GB to AUT) after the complaint!!!