The Ship Model Forum

Ray,

Can you send me your phone number so I can call you Monday night. Or if you are retired a call call your Monday around 4:30 Eastern time (I'm in WI) Or Tuesday durning the day. I've been in contact with Melanie in Morocco via Email and this week via WhatApp's free international calls. You deserve to hear directly what has happened over the past 8 months. BTW Melanie does not speak English. I called this week and talked to her secretary because Melanie had been in the hospital. My em is len.fricke at Google etc. I am aware of the many problems you have experienced. So too is Melanie.

Len Fricke
651-645-4577
New Richmond, WI

I get many robo calls so if I do not answer, please leave a message. I will put you in my contacts list and get back to you asap. I am 75 and have no vested interest in L'Arsenal other then having had Calvados in Jacques back yard before he sold to Melanie. A stroke has made typing a real pain for me. That is why the phone works best for me.

Rob-UK wrote:Can anyone confirm, is L'Arsenal settled into their new home now and back in business ready to receive new orders?

Well I can confirm that they still haven't fixed the issues with my order from January, nor have they fixed the outstanding issues with a few other modelers I know who have received poor quality products from them over the last 8 months either. Still hoping, but seems they're operating off of the good name and reputation that l'arsenal 1.0 earned for all the years they provided great service.

Can anyone confirm, is L'Arsenal settled into their new home now and back in business ready to receive new orders?

L'Arsenal is due to reopen this week in its new home in Marrakech, Morocco.
You might ask them again...

Also waiting to hear back from messages; I received one (1) single 1/350 plane out of a replacement order (original order was very poorly printed and some planes of the same make were even printed in different scales) that was supposed to have been shipped with about 40 aircraft. Not boosting my confidence very much with an order that was originally placed and paid for almost 7 months ago.

I'm still waiting for a response to my message. I ordered three items, two of which were sent, but I never received anything. Hopefully you can make this right when you get resettled.

Mark Sloan

Best of luck again with the move.

And I look forward to the reopening!

Dear customers,
All your parcels* have now been dispatched and the removal van is on the road to our new home in Marrakech with all the equipment on board!

You left me a lot of messages, and I'm going to start replying to them this week.

We're due to reopen on 8 July.
In the meantime, I'm offering you a 15% discount on your basket with the code NEW, valid until 7 July.

See you soon,
M�laine
* (for all orders placed before 15 May 2024 and excluding missing photoetch)